Last updated: June 1, 2026
1. Introduction
SMS JournalHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our platform.
2. Information We Collect
Information You Provide
We collect information you voluntarily provide when you register, submit manuscripts, or contact us, including: name, email address, institutional affiliation, ORCID iD, manuscript content and metadata, payment information (processed by our payment partners), and any other information you choose to provide.
Information We Collect Automatically
When you access our platform, we automatically collect: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and device identifiers.
3. How We Use Your Information
We use collected information to: operate and maintain the platform, process manuscript submissions, facilitate peer review, register DOIs, send notifications, provide customer support, analyse usage patterns, and improve our services.
4. Legal Bases for Processing
We process your data on the following legal bases: performance of a contract (providing our services), legitimate interests (improving our platform, fraud prevention), consent (marketing communications), and legal obligations (tax, regulatory requirements).
5. How We Share Information
We may share your information with: CrossRef (for DOI registration), indexing services (Scopus, DOAJ, etc.), payment processors, email service providers, and as required by law. We do not sell your personal information.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Published article metadata is retained indefinitely as part of the scholarly record. You may request deletion of your account data at any time.
7. Security
We implement industry-standard security measures including SSL/TLS encryption, secure data centres, access controls, regular security audits, and automated backups. However, no method of transmission over the Internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to: access your personal data, correct inaccurate data, delete your data, restrict processing, data portability, object to processing, and withdraw consent. Contact us at privacy@smsjournalhub.com to exercise these rights.
9. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
For privacy-related questions, contact our Data Protection Officer at privacy@smsjournalhub.com.